technical support representative interview questions and answers pdf Tuesday, May 18, 2021 5:28:06 PM

Technical Support Representative Interview Questions And Answers Pdf

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The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses offer help to their customers in the form of computer services or IT services. The main responsibility of an IT support engineer is to reside frontline and solve technical issues of employees or maybe customers. To get recruited as IT support, the candidate needs to possess technical skills. The article hovers around a few common IT support interview questions and answers that can be asked in any IT support interview.

7 Technical Support Interview Questions and Answers

Searching for Computer Technical Support job? Need interview questions to prepare well for the job interview. Computer Technical Support jobs are available in many companies. For more details you can visit to wisdomjobs. Question 1. Answer : Audio not working 1. Check for cable connections 2. Check for power to the speakers 3. Check for volume control 4. Check for device drivers. Question 2. Question 3. What Is An Ip Address? Answer : An IP address is a unique numerical identifier of every device on a network.

A typical IP address can look like this: Question 5. Question 6. Answer : When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory so that the customer can access to and backup his old data. This is called Parallel Installation of Windows. Question 7. Question 8. Answer : In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients.

Question 9. Answer : NTFS allows compression and file encryption. FAT32 does not. Question What Does Boot. Answer : Boot. The Recovery Console can also be installed in your computer. Answer : When this sign appears, it indicates the device is not properly installed. The next thing would be to check the Device Driver. Answer : Recovery Console By Using the fixmbr command. There will be no effect on the data. Data will be safe. They are: 1. Enhanced Analysis Functionality. A Compression option.

Answer : It could be that 1. The keyboard is not attached to the PC or 2. The keyboard has failed. Answer : A non-bootable Floppy Disk is in the Floppy-disk drive and it should be removed.

Answer : This problem could be due to any of the following situations: 1. The Hard Disk Drive has failed 3. The Hard Disk Drive has not been partitioned. Answer : The Registry Hives are corrupted.

They need to be repaired. You Have Norton Some Functions Of Bios:. Load the interrupt Handlers and Device Drivers. Initialize Registers and Power Management. Display System Settings. Determine which devices are Bootable. Initialize the Bootstrap sequence.

Enable it. For more information read this article. Answer : Download the most recent virus signature files and scan his computer for viruses.

You Ping What Should You Do Next? Answer : The process of packaging a microprocessor to the computer motherboard is known as a microprocessor. Explain The Cache Memory? Answer : Cache memory is the memory area between Processor and Ram. If the cache memory increases, the speed of the system will also increases. What Is Over Clocking? Answer : It is a process where the computer component is forced to run at a higher clock rate.

The advantages of over clocking are:. What Is Chipset? Answer : Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor.

It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached. Chipset is a built in feature of otherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program.

Answer : To lower the temperature of a device, a heat sink component is used. It is there on the microprocessor and if it is not functioning well then the computer will shut down automatically. Answer : Jumper is a metal bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a pair of protruding pins.

It is high speed computer bus interface designed to connect the host bus adapters to mass storage devices, such as hard disk drives and optical drives.

To rectify this problem, try Restarting the computer or Booting into Safe Mode. Why Are Device Drivers Required? Answer : A Device Driver or just Driver is a piece of software which is requied to run every Hardware Component present in the computer. What Is A Data Cable? Data Cables are primarily used for Data Transfer. Answer : Ping is a command that checks the connectivity with an IP address. LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.

It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2. Answer : Generally, there are 04 lights. They indicate the following:.

Popular Interview Questions. All Interview Questions. Computer Technical Support Practice Test. IT Skills. Management Skills. Communication Skills. Business Skills. Digital Marketing Skills. Human Resources Skills. Health Care Skills.

Computer Technical Support Interview Questions & Answers

Technical Support personnel must be able to walk clients through instructions so that they can use any feature of the product they desire. You must prepare yourself by studying the product and familiarizing yourself with it so that you can clearly explain the method of using the product in any given situation. This article provides sample interview questions for technical support positions also called tech support along with tips on answering these questions. Answer: Technical support positions deal with a specific base or model of products. Other than basic hands-on knowledge of a product, a willingness to learn as much as necessary is required. Even if you are not familiar with their product, most companies have several training programs available to those with the desire to learn. General guidance Be prepared to discuss your past accomplishments in guiding clients to successful product use.

Searching for Computer Technical Support job? Need interview questions to prepare well for the job interview. Computer Technical Support jobs are available in many companies. For more details you can visit to wisdomjobs. Question 1. Answer : Audio not working 1. Check for cable connections 2.

7 Technical Support Interview Questions and Answers

Mike Simpson 0 Comments. When it comes to jobs in the workforce, few positions require an applicant to wear as many hats as those worn by a customer service representative. Great customer service representatives are often the face and physical representation of an organization, providing the human experience for consumers who are looking for information regarding products and services , placing orders , dealing with problems , issues and complaints and in some cases, processing returns.

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This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:.

3 Comments

Ashley M. 19.05.2021 at 06:15

What makes you qualified for this job? With this question, you can hear about the applicant's education, experience and other qualifications and skills in more.

Amtucmotec 20.05.2021 at 12:10

You will Learn How to Answer Most Frequently Asked Interview Questions: A technical support job puts together the knowledge of computer.

Posilreti 21.05.2021 at 07:14

The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses.

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